Area Service Manager

Our client, a provider of integrated diagnostic solutions, is seeking an Area Service Manager in or around Los Angeles, California. The ideal candidate will have at least 4 years of experience in medical device handling P&Ls, and managing field service engineers.

Job Description:

RESPONSIBILITIES

• Effectively manage Area's expense goals and objectives. Know the competition; implement effective strategies and tactics in the marketplace to achieve revenue and margin objectives.
• Establish and maintain effective relationships with customers. Develop and maintain customer satisfaction through personal contact and prompt resolution of service problems. Communicate unresolved/escalating problems to Zone Service Manager and/or other appropriate personnel.
• Aggressively sell Service contracts, negotiate in tough situations to win business and maintain Area and Zone objectives. Manage contract compliance and is up-to-date on the applicable Federal, State and Local laws, including Regulatory laws.
• Build and coach effective local customer teams; let people be responsible for their work; share ownership and visibility; define success in terms of the whole team.
• Coach Customer Engineers to effectively deliver customer solutions.
• Determine Area's technical training requirements and implement plans to achieve customer satisfaction and technical competence.
• Plan for the acquisition and effective utilization of company assets (e.g., tools, test equipment, automobiles, and facilities).
• Team with Sales personnel to win business and resolve customer issues. Provide Sales support such as lead referral; provide input into RFP responses.
• Ensures that the requirements of compliance and safety programs are completed on a timely basis including company policies, procedures, environmental, safety and health laws.

Job Requirements:

• Good knowledge of business practices and procedures.
• Functional computer skills including spreadsheets and their applications, databases, Internet.
• Proven ability to develop and maintain internal and external relationships.
• Demonstrated ability to use tact and diplomacy to develop and maintain internal and external relationships
• 4 Year / Bachelor's Degree: Equivalent work experience in lieu of degree
• Minimum: 2 years Management experience
• Preferred: 5 years Experience in a high-tech service organization (preferably in medical imaging), at least 3 of which are field-based

Contact Information:

Deborah Chermak

deb@adynsearch.com